Refund

Refund & Cancellation Policy for Yajoop

Effective Date: May 12, 2026

This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, wallet reversals, subscriptions, and payment disputes on Yajoop (“Platform”, “Service”, “Website”).

By using the Platform and making payments, you agree to this Policy.

1. Company Information

Company Name: Yajoop
Website: www.yajoop.com

Registered Address:
No. 105, 1st Floor, Sachdeva Corporate Tower,
DDA Community Centre, Karkardooma,
Surajmal Vihar, New Delhi, Delhi 110092, India

Email: support@yajoop.com
Phone: +91-9667282369

2. General Policy

Yajoop provides digital services including:

Social media features,
Wallet services,
Subscription memberships,
Store creation,
Fundraising,
Digital engagement rewards.

Due to the nature of digital services, all purchases and wallet transactions are subject to the conditions below.

3. Wallet Top-Up Refunds

Users may add money to their wallet using:

UPI,
Debit/Credit Cards,
Net Banking,
Bank Transfers,
Payment Gateways.

Refund Eligibility

Wallet top-up amounts are generally non-refundable once successfully credited to the wallet.

Refunds may only be considered if:

Duplicate payment occurred;
Payment was deducted but wallet was not credited;
Unauthorized transaction is verified by Yajoop;
Technical error caused incorrect deduction.

4. Subscription & Membership Refunds

Yajoop may offer paid Pro memberships or subscription plans.

Subscription Fees

Subscription payments are generally non-refundable;
Users may cancel future renewals at any time;
Cancellation does not automatically generate refunds for current billing periods.

Exceptions

Refunds may be approved if:

Payment was charged multiple times;
Subscription was activated incorrectly due to technical issues;
Required features/services were not delivered because of platform failure.

5. Reward Points & Earnings

Reward points earned through platform activities:

Are promotional and engagement-based;
May not always be redeemable for cash;
May expire or be modified at Yajoop’s discretion.

Refunds or compensation are not provided for:

Reduced earnings,
Expired points,
Changes in reward structure,
Suspended reward eligibility.

6. User-to-User Transfers

Wallet transfers between users are considered final once completed.

Yajoop is not responsible for:

Incorrect transfers made by users;
Fraudulent interactions between users;
Mistaken recipient details.

Users should verify recipient information carefully before confirming transfers.

7. Fundraising Contributions

Donations or contributions made to fundraising campaigns are generally non-refundable unless:

Required by applicable law;
Duplicate transaction occurred;
Fraudulent activity is verified.

Yajoop acts only as a platform facilitator and does not guarantee fundraising outcomes.

8. Chargebacks & Payment Disputes

If a user initiates:

Chargebacks,
Payment disputes,
Fraud claims through banks or payment gateways,

Yajoop reserves the right to:

Temporarily suspend the account;
Freeze wallet balances;
Restrict withdrawals or transfers;
Recover disputed amounts.

Fraudulent disputes may lead to permanent account suspension and legal action.

9. Refund Processing Time

Approved refunds may take:

5 to 15 business days,
depending on:
Banks,
Payment providers,
Card networks,
UPI systems.

Refunds will generally be issued to the original payment method where possible.

10. Non-Refundable Situations

Refunds will generally NOT be provided for:

Change of mind;
Unused subscriptions;
Account suspension due to Terms violations;
User negligence;
Incorrect wallet transfers;
Temporary service interruptions;
Promotional or bonus credits.

11. Cancellation Policy

Users may:

Cancel subscriptions before renewal;
Stop using the Platform at any time;
Request account deletion.

Cancellation does not automatically remove outstanding obligations or reverse completed transactions.

12. Fraud Prevention